Why VPI’s 24/7 Alarm Response is Critical for Compliance

 

When the Alarm Sounds: Are You Ready for the 15-Minute Rule?

When a vacant property alarm triggers, the minutes immediately following are the most critical. Insurance policies often have strict clauses requiring a keyholder to attend and investigate an alarm within a very short window (sometimes as little as 15 or 20 minutes) to prevent a claim from being denied.

If you are relying on internal staff or a non-professional, you are instantly gambling with your policy.

Vacant Property Inspections (VPI) provides professional, guaranteed 24/7 Alarm Response across Thanet, ensuring that you hit those critical response targets every single time.

More Than Just a Keyholder: The VPI Response Difference

Our service is built around a single priority: immediate security restoration. When our SIA Licensed officers are dispatched, they bring two core competencies to the site:

  1. Guaranteed Local Speed: We operate locally within the Thanet, ensuring our response times are minimized. Our officers are ready to go 24 hours a day, focused solely on alarm response and security.
  2. Instant Problem Solving: Unlike a standard security guard service that might attend and then call a contractor, VPI is backed by certified locksmith expertise.
    • Breach Confirmed? If the alarm was caused by forced entry, our team can perform immediate emergency door or window boarding and lock repairs on site. We don't leave the premises unsecured waiting for a third party.

The Compliance and Audit Trail You Need

The documentation of the alarm response is just as important as the physical response itself. Your insurer will scrutinize the report.

  • GPS-Tracked Documentation: Every step of our response—from dispatch and arrival to investigation and re-securing—is digitally recorded. We provide you with a time-stamped, geo-tagged audit trail.
  • Police and Emergency Liaison: We act as your single point of contact, taking control of the incident and liaising professionally with the police, alarm monitoring companies, and emergency services. This protects you from having to deal with the chaos yourself.
  • Zero Personal Risk: Transfer the liability of attending a potential security breach away from yourself and onto our trained, licensed, and insured security professionals.

The Takeaway: Stop Paying for Inefficient Response

Don't let a delayed response or lack of on-site repair capability jeopardize your asset or your insurance. Our 24/7 Alarm Response service is the robust, compliant solution for high-value vacant properties.

Is your current keyholder service as fast, compliant, and capable of immediate security restoration as VPI?

Contact VPI now to set up your guaranteed 24/7 emergency response retainer.

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